The case studies below are a selection of my recent work. To comply with non-disclosure agreements, I omitted and obfuscated confidential information. All views are my own and may not reflect the views of my clients.
Improving statistical & financial datasets for statisticians
A platform for the collection of statistical data and distribution of funds between Central government and Local authorities.
Service Design / Interaction design
A grants programme for efficient eco-friendly farming
A service that allows farmers to learn about available grants, and to understand if they have a good chance of success even before making a full application, by using an automated checker.
Service Design / Strategy
Improving ways of working for fraud Investigators
Improving the ways Fraud Investigation Officers work more effectively and with greater confidence, resulting in fewer ‘broken’ cases.
Service Design / Research
Change management during COVID
Mapped new ways for Maintenance planners’ to work in a large energy company. It included changing their base from an off-shore facility to an office/home way of working. The design process involved the entire production structure and the Blueprint highlighted opportunities across the organisation.
Service Design / Strategy
Sensitive Information
Award Winning Intranet that improves connectivity
Creating a compelling and collaborative experience for colleagues by redesigning their digital workplace.
User research / Mobile Design
Improving clarity and reducing stress in the application process
Reducing calls to the Finacial Conduct Authority contact centre and improving the user experience by helping firms track the progress of their applications.
UX Product design
Digitising the Legal System
Re-imagining the legal system from the defendant’s point of view. From a paper-based to a digital platform, reducing criminal case processing and expensive court time.
UX Team Manager
Samsung Connected Health
Setting goals, tracking improvements and changing the lives of patients with chronic conditions through behaviour analysis and advanced tracking technologies.
UX Product Design
